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Help With A Federal Agency

If you are unable to get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, our office may be able to help resolve a problem or help you obtain the information you need.

While we cannot guarantee a favorable outcome, nor can a Member of Congress instruct a federal agency on what decision should be rendered, we will do our best to help you receive a fair decision and a timely response.

Constituents can contact us for assistance in dealing with Federal agencies.

When contacting my office, please include all pertinent information and claim numbers in your correspondenceā€”such as:

  • Your Social Security number for a case involving Social Security;
  • VA claim number for a case with Department of Veterans Affairs;
  • Taxpayer identification number (Social Security number, if individual) for an Internal Revenue Service problem, etc.;
  • Your address, home phone number and daytime phone number (if different than home) so that we can obtain any additional information from you that might be necessary;
  • Copies of any related documents or correspondence that you may have from the agency involved;

Please Note:

The Privacy Act of 1974 (5 U.S.C. Ā§ 552a) requires that Members of Congress or their staff have written authorization before they can obtain information about an individual's case. We must have your written authorization and/or to proceed with this type of request.

If you have questions, please contact the Tyler District Office at 903-561-6349.



FIND AN AGENCY



Unfortunately, issues regarding civil and criminal legal cases, as well as certain issues involving Texas State government agencies, are not within my Congressional jurisdiction. Examples of these types are listed below

  • Legal Issues
  • Criminal Cases
  • Civil Cases
  • Child Custody Issues
  • Divorce Cases
  • Child Support Services
  • Credit Card Problems
  • Bank Problems
  • Non-Federal Workers Compensation
  • State Revenue Taxes
  • Private Insurance Claims
  • Food Stamp Issues
  • State and County Highways and Roads
  • Public School Issues
  • Homeowner Insurance Claims
  • Private Industry Complaints
  • Utilities Issues