If you are unable to get an answer from a federal agency in a timely fashion, or if you feel you have been treated
unfairly, our office may be able to help resolve a problem or help you obtain the information you need.
While we cannot guarantee a favorable outcome, nor can a Member of Congress instruct a federal agency on what decision
should be rendered, we will do our best to help you receive a fair decision and a timely response.
Constituents can contact us for assistance in dealing with Federal agencies.
When contacting my office, please include all pertinent information and claim numbers in your correspondence—such as:
- Your Social Security number for a case involving Social Security;
- VA claim number for a case with Department of Veterans Affairs;
- Taxpayer identification number (Social Security number, if individual) for an
Internal Revenue Service problem, etc.;
- Your address, home phone number and daytime phone number (if different than home) so
that we can obtain any additional information from you that might be necessary;
- Copies of any related documents or correspondence that you may have from the agency
involved;
Please Note:
The Privacy Act of 1974 (5 U.S.C. §
552a) requires that Members of Congress or their staff have written authorization before they can
obtain information about an individual's case.
We must have your written authorization and/or to proceed with this type of request.
If you have questions, please contact the Tyler District Office at 903-561-6349.
